Refund Policy Refund Policy

Right of Withdrawal

As a consumer, you have the right to cancel your order within 14 days of receipt, without giving a reason. Once cancellation is confirmed, you have another 14 days to return the product.

🔄 Important:
Returns are only accepted if the product is:

In original condition, unused, unopened and in its original packaging.

✅ Upon approval, a full refund will be issued within 1 to 2 workdays of receiving the returned item in the correct condition.

Exceptions to the Right of Withdrawal

According to Dutch legislation Article 10 Section 9, the right of withdrawal does not apply to:

❌ All sex toys, including sex dolls, dildos, and vibrators

❌ Condoms and hygiene related items

❌ Erotic clothing (catsuits, stockings, pantyhose)

❌ Wigs and lubricants

These products are classified as intimate or hygiene sensitive, and returns are not accepted once packaging has been opened.

Custom Made Products

Custom made sex dolls, including those with user selected features such as body type, skin tone, and eye color, are excluded from cancellation and return once production has started. In addition, all items that are not in stock and can be configured are treated as custom made even if no options are selected. These dolls are produced to order and therefore fall under the same exclusion.

⚠️ Please double check your customization before placing your order. We are not responsible for errors in specifications submitted during checkout.

Warranty & Defective Items

All dolls are carefully inspected before shipment. If you receive a defective product:

📩 Contact us within 24 hours of delivery at support@blyelove.com

📸 Provide photos or videos clearly showing the defect

Please Note: Minor cosmetic flaws (small scratches, finger wire pokes, light marks) are not covered. Damage caused by improper use is not eligible for warranty support.

Return Costs and Shipping

The cost of returning a product to our webshop is the responsibility of the customer.

For smaller parcels (10–23 kg), return shipping costs range between €10 and €25.

For medium parcels (23–30 kg), the cost is approximately €25 to €50.

For large parcels (30–50 kg), the return cost ranges from €50 to €90.

For very large parcels (over 50 kg), return costs can be significantly higher, ranging between €100 and €300, depending on the total weight and the country from which the item is returned.

If your package cannot be delivered, it will be sent to a pickup point or returned directly to us. If you do not collect the package from the pickup point or if it is returned to us automatically, we will have to charge the return shipping costs. This also applies if you refuse the package at the door.

For accessories, the return cost is €6.95.

Return Process

If your item qualifies for return under the cooling off period or warranty:

Email support@blyelove.com within the return window. Ensure the product is completely unused and in original condition. Repack the item securely in its original packaging. Ship it to the return address we provide. Refunds are only processed if the returned item meets all return conditions. You will receive your refund within 1 to 2 days of approval and inspection.

Contact Information

If you have questions or need assistance, feel free to contact us:

📧 Email: info@blyelove.com

☎️ Phone: (085) 203 31 26

📲 WhatsApp: +31 6 26 44 75 96

🏠 Address: Schrepel 5D, 1648GC, de Goorn, The Netherlands

Right of Withdrawal

As a consumer, you have the right to cancel your order within 14 days of receipt, without giving a reason. Once cancellation is confirmed, you have another 14 days to return the product.

🔄 Important:
Returns are only accepted if the product is:

In original condition, unused, unopened and in its original packaging.

✅ Upon approval, a full refund will be issued within 1 to 2 workdays of receiving the returned item in the correct condition.

Exceptions to the Right of Withdrawal

According to Dutch legislation Article 10 Section 9, the right of withdrawal does not apply to:

❌ All sex toys, including sex dolls, dildos, and vibrators

❌ Condoms and hygiene related items

❌ Erotic clothing (catsuits, stockings, pantyhose)

❌ Wigs and lubricants

These products are classified as intimate or hygiene sensitive, and returns are not accepted once packaging has been opened.

Custom Made Products

Custom made sex dolls, including those with user selected features such as body type, skin tone, and eye color, are excluded from cancellation and return once production has started. In addition, all items that are not in stock and can be configured are treated as custom made even if no options are selected. These dolls are produced to order and therefore fall under the same exclusion.

⚠️ Please double check your customization before placing your order. We are not responsible for errors in specifications submitted during checkout.

Warranty & Defective Items

All dolls are carefully inspected before shipment. If you receive a defective product:

📩 Contact us within 24 hours of delivery at support@blyelove.com

📸 Provide photos or videos clearly showing the defect

Please Note: Minor cosmetic flaws (small scratches, finger wire pokes, light marks) are not covered. Damage caused by improper use is not eligible for warranty support.

Return Costs and Shipping

The cost of returning a product to our webshop is the responsibility of the customer.

For smaller parcels (10–23 kg), return shipping costs range between €10 and €25.

For medium parcels (23–30 kg), the cost is approximately €25 to €50.

For large parcels (30–50 kg), the return cost ranges from €50 to €90.

For very large parcels (over 50 kg), return costs can be significantly higher, ranging between €100 and €300, depending on the total weight and the country from which the item is returned.

If your package cannot be delivered, it will be sent to a pickup point or returned directly to us. If you do not collect the package from the pickup point or if it is returned to us automatically, we will have to charge the return shipping costs. This also applies if you refuse the package at the door.

For accessories, the return cost is €6.95.

Return Process

If your item qualifies for return under the cooling off period or warranty:

Email support@blyelove.com within the return window. Ensure the product is completely unused and in original condition. Repack the item securely in its original packaging. Ship it to the return address we provide. Refunds are only processed if the returned item meets all return conditions. You will receive your refund within 1 to 2 days of approval and inspection.

Contact Information

If you have questions or need assistance, feel free to contact us:

📧 Email: info@blyelove.com

☎️ Phone: (085) 203 31 26

📲 WhatsApp: +31 6 26 44 75 96

🏠 Address: Schrepel 5D, 1648GC, de Goorn, The Netherlands